Job Information

AdventHealth Customer Service Risk Prevention Manager Full Time Days Apopka South in Apopka, Florida

Description

Customer Service Risk Prevention Manager AdventHealth Care Center Apopka South

Location Address:

3355 E Semoran Blvd, Apopka, FL 32703

Top Reasons To Work At AdventHealth Care Center Apopka South

  • Apopka South is a LTC Rehab Skilled Nursing Facility

  • AdventHealth Care Center’s mission to “Extend the Healing Ministry of Christ”

  • The opportunity and encouragement to truly care for and love the patients/residents they serve

  • The opportunity to work with like-minded co-workers who believe and support the organization’s mission

  • The patient-centric focus of meeting the needs of the patient/residents

  • Being part of a large healthcare organization where we can be “Greater as a Whole”

Work Hours/Shift:

Full Time/Days

You Will Be Responsible For:

  • Oversees, in conjunction with the Nursing Home Administrator, the customer service outcomes of the facility.

  • Is a resource to residents, visitors, physicians and facility staff concerning resident care and outcomes.

  • Oversee, in conjunction with the Administrator, risk related investigations to include, but not limited to, alleged abuse, neglect or exploitation of a resident.

  • Prepare and maintain files on all risk related investigations to include, but not limited to, abuse, neglect or exploitation of a resident.

  • Coordinate and oversee, in conjunction with the Administrator, all other investigations required to be completed for resident, staff or visitor incidents/accidents.

  • Attend daily Continuous Quality Improvement Meeting (CQI) to report on items and to gather information for potential tasks.

Qualifications

Job Summary :

The Customer Service/Risk Manager works in collaboration with the Administrator, Director of Nurses, Staff, Physicians, Resource Personnel, Resident and Family members to identify opportunities to provide exceptional customer service, in the identification of actual and potential risk issues and in the formulation and implementation of performance improvement strategies for improved customer service and quality of care outcomes

What you Will Need:

  • Licensed nurse or clinician with long term care and acute care experience.

  • Florida certification as a Healthcare Risk Manager preferred.

  • Must be 18 years of age or older

  • Certified Health Care Risk Manager or enrollment in certification course within one year of hire.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Risk Management

Organization: AdventHealth Care Center Apopka South

Schedule: Full-time

Shift: 1 - Day

Travel: ADH Care Center Apopka South

Req ID: 21030947

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.