Job Information

AdventHealth Patient Resource Representative FT Days in Fletcher, North Carolina


Patient Resource Representative

AdventHealth Hendersonville

Location Address: Hendersonville, NC

Top Reasons To Work at AdventHealth Hendersonville

  • Community Involvement

  • Located in the beautiful mountains of Western North Carolina

  • Great Benefits

  • Co-workers that feel like family

  • Faith Based


You Will Be Responsible For:

  • Answer on average 80-130 calls per day;

  • Provide excellent customer service to each caller;

  • Answer calls politely, professionally & efficiently;

  • Demonstrate excellent listening skills, patience, empathy and compassion;

  • Maintain a calm demeanor while handling stressful interactions;

  • Troubleshoot caller’s problems and concerns;

  • Access a variety of resources for accurate, complete and appropriate management of calls;

  • Demonstrate flexibility and organization;

  • Navigate a variety of computer-based resources with ease & competence;

  • Assist callers and patients with a variety of needs including:

  • Selecting a new provider, scheduling new patient appointment, & preparing patient for first appointment;

  • Scheduling new and established patient appointments;

  • Assisting patients with patient portal access;

  • Communicating prescription refill requests and other messages to clinic staff;

  • Demonstrate excellent teamwork and communication skills:

  • To help the Patient Resource Team reach and maintain team goals;

  • Develop an excellent working relationship with departments, clinic, and medical staff, to facilitate patient communication and care;

  • Follow all communication protocols;

  • Maintain a strong working knowledge of all computer systems and communication tools associated with the performance of the job including:

  • Computer applications, EMR, communications tools;

  • Phone system and telephony applications;

  • Demonstrate ability to manage multiple computer-based resources and applications, moving easily from one to another to complete tasks;


What You Will Need:


  • High school graduate or equivalent required;


  • Medical training preferred;

  • One-year + medical office experience preferred;

Job Summary:

The Patient Resource Team, often the first contact a caller has with AdventHealth Hendersonville, provides a warm, friendly and professional greeting from a Patient Resource Representative. Patience, empathy, compassion and helpfulness are the hallmarks of our team. Callers depend on the excellent, personalized customer service they receive every day, one call at a time.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Marketing & Communications

Organization: AdventHealth Hendersonville

Schedule: Full-time

Shift: 1 - Day

Travel: AdventHealth Hendersonville

Req ID: 21042564

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.