Registration Representative – AdventHealth Sports Medicine & Rehab – FLOAT
Location Address: This position will support clinics in Orange, Seminole and Osceola Counties
Join our team of over 40 Outpatient Clinics across Central Florida as we continue to grow! You will be part of a winning team of experts dedicated to whole-person care to help our patients heal, strengthen and renew. We have career opportunities in Orange, Seminole, Osceola, Polk, Volusia, Flagler and Lake Counties for dedicated Team of therapists, clinicians and staff willing to carry on AdventHealth’s mission in the communities we serve.
Top Reasons to work at AdventHealth Sports Medicine & Rehab:
Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
Fulfilling work with people who treat you like family.
Excellent benefits, market-driven wages and career development opportunities.
Recognized for the seventh year in a row as a recipient of the Gallup Great Workplace Award as part of the AdventHealth network.
Opportunities for advancement as we expand our network across the nation.
Be part of a Team of Winning Care that supports Orlando Magic, Tampa Bay Buccaneers, Daytona International Speedway, Walt Disney World, Dr. Phillips Center for the Performing Arts, Tampa Bay Lightning, Florida Citrus Sports, Orlando Solar Bears, Lakeland Magic, runDisney and Track Shack.
Work Hours/Shift: Full Time- Monday - Friday, 6:00 am - 7:00 pm, shifts will vary depending on clinic needs
You Will Be Responsible For:
Consistently living AdventHealth Services Standards: Keep Me Safe, Love Me, Make It Easy, Own It, to ensure that every person, every time has an exceptional experience.
Meets or exceeds accuracy standard goal determined by Rehabilitation and Sports Medicine Leadership. Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts made to collect and/or obtain missing documentation.
Meets or exceeds upfront collection standard goal assigned to location of responsibility to protect the financial standing of Florida Hospital. Proactively seeks assistance to improve collections. Reviews all collection reports timely, as assigned by leadership.
Performs eligibility and benefits verification and re-verification applicable to patient’s visit. Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available.
Takes responsibility for current monthly standard of total patient wait time in department, by ensuring all pre-registered and walk-in patient accounts are created and/or completed timely. During peak registration times, supports department by ensuring patients are processed through system protocols quickly, as outlined by Rehabilitation and Sports Medicine customer service escalation plan.
Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership to offer continuous patient service and be available for all clinical partners’ registration needs. Maintains schedule flexibility and effective time management by monitoring time and attendance to limit use of unauthorized overtime.
What You Will Need:
High School Diploma or equivalent (G.E.D.) (Preferred)
Medical office experience (Preferred)
Customer Service and Computer Skills (Preferred)
Excellent communication skills and a commitment to creating an exceptional patient and customer experience preferred
The Registration Representative, under general supervision, registers patients, ensuring patient demographics and account information are appropriate for patient account type as determined by patient’s visit and as directed by Rehabilitation and Sports Medicine Leadership. Meets or exceeds accuracy and upfront collection standard goals monthly. Explains clearly and thoroughly the financial assessments, authorizations/pre-certifications, and/or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of AdventHealth. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Category: Patient Financial Services
Organization: AdventHealth Centra Care
Shift: 1 - Day
Travel: AdventHealth OP Rehab
Req ID: 21038135
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.