Job Information

AdventHealth Consumer Access Specialist Lead Full Time Days in New Smyrna, Florida


Advent Health - Consumer Access Specialist Lead - New Symrna, FL


Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Anticipates and responds to the inquires and needs of clinical partners. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.


Qualifications - External


· Mature judgement in dealing with patients, physicians, and insurance representatives

· Intermediate knowledge of Microsoft programs and familiarity with database programs

· Ability to operate general office machines such as computer, fax machine, printer, and scanner

· Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion

· Ability to communicate professionally and effectively, both verbally and written

· Ability to adapt in ever changing healthcare environment

· Ability to follow complex instructions and procedures, with a close attention to detail

· Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies

· Exceptional customer service skills

· Advanced understanding of insurance knowledge and benefits

· Advanced understanding of hospital electronic medical report (EMR) system

· Basic medical terminology

· Must be able to read, write, and speak conversational English


· One year of direct Patient Access experience

· One year of customer service experience

· Prior collections experience

· High School diploma or GED

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth New Smyrna Beach

Schedule: Full-time

Shift: 1 - Day

Travel: AdventHealth New Smyrna Beach

Req ID: 22001706

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.