Job Information

AdventHealth Hospital Services Liaison FT Days in Orlando, Florida


Donor Program Specialist AdventHealth Orlando

Location Address: 601 E Rollins St, Orlando, FL 32803

Top Reasons to work at AdventHealth Orlando

  • Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando

  • serves as the major tertiary facility for much of the Southeast, the Caribbean and South America

  • AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

  • We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

Work Hours/Shift:

  • Full Time, Days

You Will Be Responsible For:

  • Demonstrates, through behavior, Florida Hospital's core values of Inclusiveness, Quality and Service Excellence, Community Well[1]being,

  • Creates and maintains positive working relationships with hospital staff, including leadership and medical, support and clinical staff.

  • Collaborates with hospital partners in the development and implementation of annual strategic plans; tracks and reports on progress.

  • Keeps hospital profiles within iTransplant current; includes donation policies, identification of hospital champions and list of key contacts.

  • Performs medical record reviews in assigned hospitals and regularly shares results with hospital partners; addresses any significant findings of lost potential organ donors.

  • Works closely with the clinical services staff on all referrals and donors to continuously evaluate for quality assurance purposes; includes critical care unit rounding and reporting.

  • Conducts educational programs for day and night shift staff based on appropriate needs analysis.

  • Maintains accurate records of all hospital visits and pertinent communications in database. Documents a weekly presence in high potential facilities through records

  • Serves as liaison to donation teams to ensure monitoring and implementation of quality improvement initiatives; provides documentation of team meetings and activities.

  • Partners with marketing and public relations staff in assigned facilities to coordinate awareness events and registry drives to increase the number of registered donors

  • Attends and participates in OurLegacy key annual events such as Remembrance Day

  • May visit patient room and must utilize appropriate PPE.



  • Bachelors 3+ years experience


  • Bachelor's degree in business, marketing, communication, middle grade education, biology, life sciences or health-related field OR Four (4) years of Nursing experience

  • Three (3) years of work experience in business, middle school education or healthcare


  • Previous hospital development or work experience within an Organ Procurement Organization

  • Previous public relations/marketing experience, preferably within a healthcare organization


  • Driver's License


Job Summary:

OurLegacy is designated by the Centers for Medicare and Medicaid Services (CMS) as the only organ procurement organization (OPO) in east central Florida and is accredited by the American Association of Tissue Banks (AATB) as a tissue recovery agency. OurLegacy's scope of operations extends to each of the following hospitals within the AdventHealth's Hospital system: Altamonte, Apopka, Celebration, Daytona Beach, Deland, East Orlando, Fish Memorial, Kissimmee, New Smyrna Beach, Orlando, Palm Coast, Waterman and Winter Park. Additionally, CMS has designated OurLegacy to provide organ and tissue donation services to all non[1]AdventHealth acute care and critical access hospitals and free-standing emergency rooms in the following counties: Brevard, Flagler, Indian River, Lake, Okeechobee, Orange, Osceola, Seminole, Sumter and Volusia.

The Donor Program Specialist - (DPST) - works closely with leadership and staff in the assigned above referenced facilities to establish effective processes and a supportive culture to consistently maximize organ and tissue donation opportunities. The DPST represents OurLegacy to all executive and clinical levels of hospital and system leadership. The DPST conducts donor case follow-up, which includes but is not limited to collecting, maintaining, and reporting of performance data to ensure hospital understanding and satisfaction with the donor experience. The DPST presents education programs for day and night shift staff, provides guidance on policy development, serves as the primary resource to donor teams, encourages collaboration for improvement initiatives and helps to coordinate recognition events, registry drives, and conferences. The Specialist provides analysis, development, and implementation of an in-depth annual hospital plan, works collaboratively with the OurLegacy Clinical Services staff, and, at times, responds individually or in tandem with a clinical coordinator to an active donor referral. The DPST actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Translife

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 - Day

Travel: AdventHealth Orlando

Req ID: 21042977

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.