Job Information

AdventHealth Front Office Assistant Palm Harbor in Palm Harbor, Florida

Description

Florida Hospital Physician Group

Florida Hospital Physician Group (FHPG) is the Tampa Bay area’s premier, multi-specialty physician group, dedicated to improving the health and wellness of local communities throughout West Central Florida. With more than 100 physicians and providers representing over 25 medical specialties in 40+ locations, we have a broad range of medical and surgical specialties to meet patients’ needs.

Our neighborhood physician practices are conveniently located throughout Hillsborough, Pasco and Pinellas counties. Our physicians provide care at their 40+ practices as well as five Florida Hospitals located in Carrollwood, North Pinellas, Tampa, Wesley Chapel and Zephyrhills.

Backed by Florida Hospital, one of the country’s largest not-for-profit health care providers with 22 hospitals in the state of Florida and more than a century of experience in health care, Florida Hospital Physician Group is expanding and transforming all aspects of health care with innovative advancements and leading edge technology. Our heritage of a unique, whole-person health approach to care – achieving wellness of the mind, body and spirit for our patients – is shared by our Florida Hospital Physician Group partners.

Work Hours/Shift

You will be responsible for:

  • Provides back up to all front office positions; check in, check out, and medical records

  • Provides data and assistance to Practice Manager / Office Coordinator as required

  • Communicates in a cordial, professional manner with patients via phone and in person to meet the patient’s needs as soon as possible

  • Sets up office for daily operation by turning on computers, ensuring schedules are printed, and retrieving voice mail messages

  • Maintains correspondence, including: progress notes and new patient packets

  • Updates referring physician database when necessary

  • Assesses new patient files waiting to be seen and appropriately handles old patient files

  • Assembles/creates charts for new patients, ensuring policy of noting allergy warnings and two methods of identification are followed

  • Verifies patient data and insurance to ensure it is updated for accurate billing, inputting updated information into system as required

  • Constructs insurance copies for proper insurance verification with new patients as requested

  • Assists with correspondence in obtaining medical necessity letters to appropriate insurance company or business entity

  • Enters charges for daily reconciliation

  • Handles patient concerns or refers to administration appropriately

  • Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule list when necessary

  • Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners

  • Assists in pulling scripts, labs, charts for triage. Communicates with practitioners clearly and accurately

  • Maintains updated documentation of identified action work lists needed for daily operations

Qualifications

What will you need:

  • Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that s/he can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Proficient with computer programs with word processing: PowerPoint, Excel, Word

  • Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors

  • Strong emphasis on organizational skills and strong attention to detail and ability to multi task.

  • Ability to deal with data that is of a sensitive and confidential nature (HIPAA).

  • Ability to work independently and in a team environment.

  • Displays professional interactions with all levels of internal and external customers.

  • Excellent verbal and written communication skills.

  • High School Graduate or equivalent

  • Previous experience in a medical environment (Preferred)

  • Some College (Preferred)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Administrative

Organization: AdventHealth North Pinellas

Schedule: Full-time

Shift: 1 - Day

Travel: AdventHealth North Pinellas

Req ID: 21040124

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.