Job Information

AdventHealth PBX Communication Specialist Relief in Shawnee, Kansas

Description

PBX Communication Specialist AdventHealth Shawnee Mission

Location Address: 9100 W 74th Street, Merriam, KS 66204

Top Reasons To Work At AdventHealth Shawnee Mission

  • Providing faith-based, whole person care to Kansas City since 1962

  • Excellent health benefits, an onsite child care center and fitness facility

  • Tuition reimbursement to support continuing education

  • Employee Referral Program

  • Largest health care provider in Johnson County with three campuses

  • Benefits starting on Day One

Work Hours/Shifts

Relief, Days

As Needed

You Will Be Responsible For:

  • Meets call / customer service-centered standards.

  • Answers and transfers incoming calls both timely and accurately - following call processing procedures

  • Responds quickly and accurately to all Codes, Alerts, Drills and Testing following proper procedures

  • Documents all event details timely and accurately

  • Executes all communications timely and accurately

  • Remains current and knowledgeable in all applicable hospital, code, departmental, and policy updates.

  • Compliant to all departmental policies and procedures

  • Conducts themselves in a calm and collected manner at all times

  • Demonstrates patient/customer focused, compassionate behavior

  • Takes responsibility for decisions, actions and results, and delivers on commitments

  • Cooperates and collaborates with team members and others

  • Complies with the Corporate Institutional Policies, Procedures, and Guidelines

  • Demonstrates compliance with all federal, state and local laws; rules and government

  • Demonstrates effective communication skills with all team members, patients/customers and families

  • Performs other duties as assigned

Qualifications

What will you need?

  • High school diploma or equivalent required

  • 1+ years of PBX Switchboard/operator, call center, high call volume environment, clerical/administrative, hospitality and or customer service-focused experience

Job Summary

The PBX Communications Specialist is responsible for operating the Facility switchboard consoles and for circulating applicable communications via mass paging systems for the region – in a high call volume setting. Performs most hospital overhead paging, monitors and responds promptly to all codes and alerts, fire alarms, tests and drills, and emergency situations-using proper procedure, and promptly answers and forwards all phone calls, internally and externally, to the proper extensions or persons. Responsible for communication of critical emergency response teams, as required. Responsible for facilitating paging of chaplains and various on-call teams for various areas. Provides directory assistance services for staff, patients, families and physicians, as requested. Records daily events on various report logs. Facilitates and screens international call requests. Effectively demonstrates the mission, vision, and values of AdventHealth throughout each and every interaction.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Facilities

Organization: AdventHealth Shawnee Mission

Schedule: Per Diem

Shift: 1 - Day

Travel: AdventHealth Shawnee Mission

Req ID: 21038054

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.